The Entertainer

Reviews (1)
Location:

28-29 Boscawen St, Truro TR1 2QQ, United Kingdom

Ratings:
  • Staff Helpfulness
  • Ease of Access

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Features:
  • Accessible parking spaces
  • Accessible toilets
  • Help points
  • Lifts
  • Personal assistance
  • Step-free access

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Reviews (1)

Ordinary Hopes Ordinary Hopes

Visited The Entertainer Toy Shop on May 16th. It has only recently opened and a lot of work has clearly been done in the store. We were shocked to discover there was no lift. The first staff member we asked if there was a lift just said “No, sorry, we don’t”. The supervisor then apologised and said that Cornwall Council had refused them permission to install a lift as it was a listed building. Cornwall Council have stated that no permission was requested for a customer lift. Very disappointed. My son is 10 and the toys he was interested in were all upstairs. A staff member offered to bring a selection of Power Rangers toys down for him but that isn’t exactly the shopping experience he wanted. We will not be visiting again.

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