Leeds City Museum

Reviews (1)

Millennium Square, Leeds LS2 8BH, UK

  • Staff Helpfulness
  • Ease of Access

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  • Accessible parking spaces
  • Accessible toilets
  • Changing Places
  • Help points
  • Lifts
  • Personal assistance
  • Step-free access

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Reviews (1)

diaryofadisabledperson diaryofadisabledperson

The main entrance to the museum is a shallow, smooth ramp leading up to automatic double doors. The lift is to the left of the entrance, and is large enough to allow multiple prams and wheelchairs in at once. There are doors on both sides of the lift, so in some cases you may not even need to reverse out of the lift. All of the floors have level access and are spacious, and exhibits are displayed at a height clearly visible from a wheelchair. The café is similarly accessible, with room to manoeuvre between tables, flexible seating arrangements, and a low counter to place your order, with automated double doors as the exit. The gift shop can be tight to move around.
I believe there are disabled toilets available on each floor, but never having used them I cannot confirm the presence of full changing facilities.
The staff are friendly and welcoming, and are very accustomed to dealing with disabled people. This includes the occasion on which the lift was out of order; entry was diverted through the café, where security staff could see anyone disabled and provide them with access to the security lift. I was not made to feel as if I were an inconvenience to them, despite the lengthy efforts they had to go to.
The museum does not have its own car park, but there are multiple city centre car parks nearby, all with disabled parking spaces. There are also plenty of bus stops in the surrounding region, and pedestrian access is mostly via wide, smooth pavements with maintained curb drops, and few steep hills.

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