The Ritz London

Reviews (2)
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Location:

150 Piccadilly, London

Ratings:
  • Staff Helpfulness
  • Ease of Access

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Features:
  • Accessible parking spaces
  • Accessible toilets
  • Personal assistance
  • Step-free access
  • Help points
  • Lifts
  • Changing Places

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Reviews (2)

Rob Trent Rob Trent

ok, so I didn’t actually stay at the Ritz. My family took our daughter there for Traditional Afternoon Tea as part of a 21st Birthday present.

Although the main entrance to the hotel was inaccessible the very helpful staff led the way to an level side entrance. Once inside I was struck by the splendour of the building. You can read the first review for a wonderful description!

After a short wait we went to the area where tea was served. Again there were steps, but a portable ramp was produced without fuss.

There was plenty of room between tables to negotiate my powered chair.

During the tea the staff were very attentive and of course the food was wonderful. A great day out!

Natasha Natasha

Obviously, this iconic building is one of the most beautiful in the country, with deep historical routes and ample character. The Ritz hosts true five star service with added elegance.
Upon arrival, it was plain to see that the main entrance was not at all accessible to me in my Spectra Plus electric wheelchair. The grand staircase leading to the main doors are enchanting, but a rather large initial barrier. Despite this, the charming well presented doorman and baggage staff greeted us with outstanding charisma and helpfulness. They swept our cases off, and escorted us to the side entrance, via the car park which boasted the finest of cars. Despite this seemingly major access issue, I was more than happy with the way in which the situation was handled.
After checking in, we were escorted to our room via 1 of 3 exquisite lifts. Our room was luxurious and very spacious. We stayed in one of the only explicitly listed “disabled access rooms”. I have been in adaptation & equipment shops which were less accessible! The room had two large bathrooms, one of which was specifically designed for disabled guests and wheelchair users. This room was accessed via a levelled button on the wall, which activated the bathroom door to open automatically, and shut upon entrance. The wet room I now faced was gleaming and modern. The shower chair mounted to the wall was impeccably designed and easy to use, as were the lower sinks and bidet.
After becoming acquainted with our room, we headed down to the foyer to enjoy a luxurious cappuccino. After enjoying the first delicious one out of a delicate duck egg blue china mug, I requested another. To my astonishment, the next one was presented to me with an accompanying glass with a straw inside of it. Clearly, staff had observed me using my own straws to drink the first with, and proceeded to use their initiative when preparing the other. I use straws to drink everything with as my arms are not strong enough to pick a glass or mug up. For me, this attention to detail is what truly sets The Ritz apart from other fine dining establishments.
Following on from this in the evening, we enjoyed a meal in The Ritz Restaurant. Once again, every glass of champagne and wine ordered came with an accompanying straw without my asking. It was wonderful for my individual needs to be accounted for so consistently throughout the duration of my stay. In addition to this, after every course which was presented to me, staff would ask if I had any special requirements which would make my meal more enjoyable or easier to eat. This could range from changing the plate size, having a spoon, or having my meat cut up; all things which majorly improve my dining experiences. Despite not requesting any changes because my accompanying dining partner would be able to offer assistance should I require it, the offer demonstrated the outstanding level of service on offer.
As our stay came to an end, concierge staff assisted us throughout the check out process to carry our bags and book an accessible taxi from the hotel to The British Museum, and then to St Pancras.
Overall, the ease of access and staff attentiveness at The Ritz Hotel was above and beyond what I initially expected. I would recommend this destination to people with a range of disabilities with an assurance that their experience would be just as outstanding as my own.

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