London Stadium

Comments (3)
Location:

Queen Elizabeth Olympic Park, London E20 2ST, United Kingdom

Ratings:
  • Staff Helpfulness
  • Ease of Access

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Features:
  • Accessible parking spaces
  • Accessible toilets
  • Help points
  • Lifts
  • Personal assistance
  • Step-free access

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Comments (3)

Phil Mutter Phil Mutter

We (myself and husband) were in the same minibus as Matt, this is our experience. Our first siting of the London Stadium was at approx 1.30 and it was downhill from then on.
About 2 o’clock, after crawling around the park in heavy traffic, the minibus attempted to turn into the designated road for coach drop-offs. We were told in flat terms, “this road is closed, can’t make exceptions, go to the other side”. Directions given, sending us to the other side of the park.
Our driver followed the less than detailed instructions, 20-25 mins later we turn in where instructed. Allowed through one set of barriers, stopped at a second barrier, “who let you through? Nah you can’t come through, it’s closed”. On board company “can’t we be let off here, then meet up at the coach park later?”
“Nah,the road’s closed, hang on I’ll talk to my supivisor”. Gesticulates to comrade to come over and “Strike me, guv’nah”,as they say up there, it was the same bloke we had spoken to the otherside of the park. After 10 mins debate we are sent back to the other side. We could see the outside of the building but beginning to doubt ever seeing the inside!
It was now well gone 3 o’clock as we passed the Copper Box , AGAIN, we stopped to ask a steward for advice. He waved us through his barrier and let our driver park and set us down. We followed the crowd to the stadium.
It was flat and level around the outside of the stadium and our turnstile was well signposted, but not the disabled entrance. Inside the stadium: the staff, though polite, were not familiar with stadium geography or well trained in giving disabled fans the assistance they require. We found one accessible loo, hidden round the corner not signposted at all. It wasn’t a Radar key toilet and didn’t have a steward checking who used it. Smelt of tobacco smoke inside. One positive, we had a clear view of the pitch even with people standing in front of us.
We had to give up our half-time because we were informed (by text) the minibus had been moved to our other coaches, so we had to find someone who knew where they were.
We have been to almost 30 football grounds following AFCB through all the divisions and this ranks as one of our worst overall experiences.

matt85 matt85

I don’t know if the route we took into London wasn’t the best one to take because the traffic was bad, it took us ages to get to the stadium.
They close the roads around the olympic Park 2 hours before kick off, unfortunately we arrived at 14:05. 5 minutes too late. We followed the instructions to the road where the coach drop off was and they wouldn’t let us go down the road. They just kept saying it was closed and had to go in another route. The traffic control staff were less than helpful and the head honcho was rather rude and aggressive.
They told us to go around to the other side of the stadium which we did only to be told the entrance was closed and had to go back to the other side. By this point it was only an hour before kick off, we were getting stressed and frustrated that no one would help us or show us where to go. We went back around to the other side and decided to just park up at the copper box to let us out, otherwise we’d have not got into the stadium before kick off. We were driving around for well over an hour trying to get to where the coaches were and still didn’t get where we wanted to go. It was really poor organisation and they seemed to either contradict what they said or didn’t know. There weren’t even any road signs up to guide you where to go.
Once we had been dropped off the access going up to the stadium was good as you would expect and the way to each set of turnstiles was well signposted. We got to our turnstile, no sign at all to show where the disabled entrance was. I had to ask and I had past it without even seeing it. A sign is needed.
once inside the ground I needed the loo and asked where the disabled toilet was. They had no idea where it was. They took us here there and everywhere and found it tucked into a corner, again no sign outside to show where it was. Just a tiny disabled sign on the door. It was the only disabled toilet in our block as well, with it being a relatively new stadium and the size of it you would have expected more than one.
Again a lack of organisation showed u, you would have thought they’d have been better prepared. They’ve had plenty of time to get things sorted and have told the staff where everything was.
I couldn’t complain about the view from our seat though, the wheelchair viewing area was on a metal structure at the back of the lower stand that jutted out over the top of the seats that are used when they have the athletics. You had a good view of the pitch and were high enough so when people stood in the row in front, you could still see.
At half time we were told our minibus had moved to where the coaches were so had to go there after the match, not where we were dropped off. I went and got a cup of tea, the area around here wasn’t the biggest and a little crowded but managed to queue ok. The counter seemed to be at a good height for someone in a wheelchair and the area where the milk, sugar etc was also at a good height and easily accessible.
The final whistle went, we left the stadium and had to try and find where the coaches were parked. We knew we had to turn left out of the doors as we spoke to someone who had come by coach but didn’t know exactly where. We just followed the majority of our supporters but no sign posts to say where the coaches were. A lack of organisation, knowledge and signage made it a rather stressful day, these things need to be improved upon.
In summery there were good and bad things about London Stadium but with the result and other problems encountered it was more of an negative experience than a positive one. West Ham have some work to do.

Rob Trent Rob Trent

The first review of West Hams new home, the London (formerly Olympic) Stadium for accessadvisr.net.

West Ham were very helpful in providing a car-park pass as I drive from a van in my wheelchair. However, once the permit arrived, we noted that the car-park only opened two hours before kick-off. Not good if you’re hoping to make a bit more of the day.

So, I parked at the Westfield, Stratford shopping Centre, and after a meal at Jamies Italian, our hardy group headed to the stadium.

The ten minute stroll was on fairly smooth and even ground, so not too much of a problem. Upon arrival at our entrance we had to pass through one door, then be locked in (in a decompression-chamber type way) whilst our tickets were scanned and the second door opened.

The bar concourse was spacious, and it was a surprise to see fans of both teams mingling.

The uploaded pictures (and video here https://www.youtube.com/watch?v=9Y_UwbNSJA0) hopefully show what an excellent view was to be had from the away section at the back of the lower tier. Fans in front were much lower so that even though they were stood up throughout the game (don’t tell David Gold) the view was not obstructed.

I didn’t use the loos.

Sadly the result did not go our way, but the stadium was fantastic.

ps. Be prepared for a tortuous journey back to Westfield post-match, with stewards holding Stop/Go signs for pedestrians! Be even more prepared to take an age getting out of Westfield.

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