Burnley Football Club

Reviews (3)
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Location:

Turf Moor, Harry Potts Way, Burnley BB10 4BX, UK

Ratings:
  • Staff Helpfulness
  • Ease of Access

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Features:
  • Accessible parking spaces
  • Accessible toilets
  • Personal assistance
  • Step-free access
  • Help points
  • Lifts
  • Changing Places

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Travel links: (reveal)

Reviews (3)

Rob Trent Rob Trent

Much improved from my last visit. They now have a Mobile for away fans, plus a standard accessible loo which isn’t a Portakabin!

Good view of the pitch but its still not possible to mingle with your fellow away fans in the concourse.

Oh, and the generator next to the away stand is loud and irritating!

clarets55 clarets55

A fair summary Rob . At the end of the ground we sit we have a shed for our toilet needs installed 3 years ago temporary it’s disgraceful that as you say the experience for disabled supporters is a throw back to days gone by . I am the chairman of the disabled supporters group and we are trying in consultation with the DLA and DAO to get improvements but we do feel at times that our agenda is way down the list of priorities. We will get there eventually and it’s helpful to have comments like yours to back up our case for improvements

Rob Trent Rob Trent

Following this visit to Turf Moor I thought I’d check out Level Playing Field (LPF) (www.levelplayingfield.org) to see if my thoughts varied from what was on their website. I’ve based part of this review on a comparison.

Viewing areas

LPF view: Home supporters have 35 spaces for wheelchair users available to them, and these can be found at pitch-side. 7 spaces for wheelchair users can be found on a raised area in the home section for away supporters.

AccessAdvisr view: I did a cursory scan of the ground from the away section and couldn’t clearly see any other wheelchair user viewing areas but that doesn’t mean they doesn’t exist. However, the section for away fans had an area at the front for wheelchair users, but there were also three home fans in that area, so that made me suspicious. As you can see from the video on the AccessAdvisr YouTube channel (link when I’ve uploaded it), the view is ok.

Disabled away fans are completely isolated from fellow supporters and even if people popped down for a chat they were asked to move back to their seats. Nothing says “I’m important” like a big set of headphones I guess!

Amenities

LPF: Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans and does not have a low level serving counter. Catering kiosks in the home and away sections do have low level serving counters and so are fully accessible. Disabled help stewards can provide assistance with help in and out of the ground and kiosk staff with assist with the purchase of refreshments.

AccessAdvisr: What the description above doesn’t tell you is that wheelchair using away fans don’t have access at all to the kiosks under the stand. So again, no mixing with your friends and fellow supporters. Yes we were offered the opportunity to place an order but that shouldn’t be the case.

Honestly I felt like I was in an episode of “Life on Mars” and I was back in 1973.

Parking

I think its disgraceful that clubs, including my own team AFC Bournemouth, cannot provide accessible transport for disabled away fans which leaves you at the mercy of already rich Premier League clubs to extort even more money. Apparently the club charged a tenner to park in their car-park. Fortunately we found a place nearby for (just!) five pounds.

Summary

Overall Burnley seemed a throwback to the days when I started following football. There have been so many positive changes with the game in that time but it won’t come as any surprise to know that disabled supporters have been left behind.

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