Secrets Silversands Riviera Cancun

Reviews (1)
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Location:

Bahia de Petempich MZ 31 LT 14, 77580 Puerto Morelos, Q.R., Mexico

Ratings:
  • Staff Helpfulness
  • Ease of Access

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Features:
  • Accessible parking spaces
  • Accessible toilets
  • Changing Places
  • Help points
  • Lifts
  • Personal assistance
  • Step-free access

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Reviews (1)

Rob Trent Rob Trent

If this review was purely about the facilities and services provided at this hotel then I would have given it full marks. But because I am focussing on accessibility then I cannot do so.

I am fairly lucky in that I don’t need much adaptations when travelling. One thing that is really important though is that I need a toilet with space on one side (either side, it doesn’t matter) so that I can transfer from my wheelchair. Despite being assured that this was an ‘accessible’ hotel when booking I was pretty cross to discover that there wasn’t a single toilet that I could easily use.

Without going into too much gruesome detail, I eventually found a way to overcome the problem.

Our room was a ‘swim up’ room, with a pool just outside. You can see from the photos that the ramp leading from our room was crumbling and not very safe.

The main pool at the hotel was easy enough for me to get in and out. Access around the hotel was fairly easy, and there were lifts and slopes where necessary.

The restaurants were all accessible. Credit to the wonderful staff who, despite the issues, made this holiday such a memorable one.

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