Tottenham Hotspur Stadium

Reviews (5)
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Location:

782 High Rd, London N17 0BX, UK

Ratings:
  • Staff Helpfulness
  • Ease of Access

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Features:
  • Accessible parking spaces
  • Accessible toilets
  • Changing Places
  • Help points
  • Lifts
  • Personal assistance
  • Step-free access

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Reviews (5)

thewalkingsaint thewalkingsaint

Just got home from a concert at This stadium and I’m so disappointed. I am my wife’s personal assistant and we had issue after issue. She has an ambulant disability but we should have brought her wheelchair.

First of all, no tube access within 30 minutes walk of the stadium. As she could t walk it, we had to get a taxi. This took us a bit closer but we still had a 15 minute walk because of the road closures.

When we got to the stadium we were ushered in via a door on ground level but we had to get a lift up to the 5th floor. There is only one lift serving this area of the stadium and it calls at 7 different levels. We were waiting for 25 minutes for a space in the lift. Every time the door opened it was full. Sometimes full of people and others with bins! When we went up to our level, we were greeted but a few steps going down to our seats, not ideal but achievable for my wife.

After the concert we were faced with a huge queue for the lift. We waited 30 minutes and barely moved. Worried about making it back for the last tube. My wife virtually crawled down the 10 flights of stairs. When we reached ground level, she was in agony y and required the use of a toilet. We went into the club store where we witnessed people going into the toilet but my wife was told it was closed. In pain and frustrated she broke down in tears. This prompted them to allow her access as they felt guilty. The left her sit down and compose herself as we were advised it was a fair walk to the road block or even a bus stop!

The time was now 11:15pm a d we were concerned that the tubes would finish soon and we needed to get back to central London and our hotel. The stewards and police both did nothing to help and just told us to walk either to seven sisters or get a taxi from the road block. The road block was a 20 minute walk away for my wife as she was virtually unable to move at this point with only a stick to aid her. When we reached the road block, bus stops were full due to no buses and Uber were not responding to anyone’s requests. At 12:15 am we managed to get an Uber at a hefty price of £50 as we were desperate and stuck in an area which was not the nicest. We got back to our room at 1:30 am, the concert finished at 10pm!

The road closures and the lifts are ridiculous. I don’t want to imagine what my wife would have done if she was alone. We felt discriminated. Why make it so hard for disabled fans to either get home or to get down from their ridiculously high seats?! Never again!

Rob Trent Rob Trent

What a day! No corporate facilities this time, so into the away supporter section.

As you can see from the video, the stadium facilities and staff helpfulness were great. The one criticism is that the back row of rail seats mean that the view was partially obscured. If Spurs could sort that out it would be great.

matt85 matt85

I had my first visit here as a visiting supporter for the Tottenham vs AFC Bournemouth match, I travelled to the match via the clubs official disabled transport. When we arrived at the stadium we were allowed to pass through the road closed barriers and be dropped off about 150meters from the lift that takes you up to the area outside the away entrance. I thought this was encouraging as originally I had expected us to have to park and then travel the 15minute walk from where the coaches drop off.

Once we’d arrived at the lift we were greeted by a large group of our supporters in wheelchairs who told us the lift wasn’t working, thankfully it was fixed within a few minutes of our arrival. It was a shame you have to use a lift instead of it being at the road level but the lift was large and strangely all the stadiums lifts are operated by an attendant. Once through the security we were shown to the wheelchair accessible entrance which is though two sets of large glass doors manned by a steward.

Once inside you can go down the ramp to the bar or up the slope which takes you to a disabled toilet (it wasn’t that large for a new build stadium) and through a set of double doors to the lift which takes you up to the accessible viewing area. Once you come out of the lift you are greeted by a large concourse where there were two disabled toilets but no changing places one in the away end, there are apparently 3 changing places toilets in other parts of the stadium. The stewards seemed to be pretty helpful and there always seemed to be around to help you, they were very efficient at opening doors.

The accessible viewing area had provision for a decent amount of away wheelchair using supporters which was nice to see, these were positioned at the back of the lower tier. The stand above did come down quite low which meant you couldn’t see all of the stadium but they did have television screens above you showing the match on them, this was a nice touch because when the supporters in front were standing you couldn’t always see all of the closest goal area. After a good experience up to this point and enjoying the match (despite the defeat), it was time to go home. This is when my experience turned sour.

It was easy enough to get out of the stadium via the two lifts and out into the street where we were dropped off at. We decided to wait for our transport to come back from where the coaches were parking instead of trying to do the 15 minute walk. We had hoped perhaps the minibus might have been there waiting for us when we came out but found out the road was due to stay closed for 30-40 minutes after the match. This meant that we had to wait out in the freezing cold for a long period of time, this was an unacceptable thing to make disabled people do. The minibuses weren’t allowed to leave at the same time as the coaches because they had to wait before they could come and collect us, why weren’t they released at the same time. When they were released, the roads were so gridlocked that it took until 6:30pm before we were collected, the wait was the same length of time as the football match. Thankfully after 30 minutes of freezing and starting to feel unwell we found a Sainsburys supermarket just down the road so at least we were able to get into the warm. If that wasn’t there and we had to wait outside I think we might have got hyperthermia.

I will be writing a complaint to Tottenham about this as I feel they need to change there policy of clubs visiting disabled transport as what we went through was unacceptable. Not sure how ambulant disabled would manage on the club transport as they cant walk for 15minutes so it makes the match inaccessible to many disabled people who cant travel by car or train.

BenSmith2 BenSmith2

First trip to this ground and it’s a strange one. Some aspects are brilliant, some are not so. 

Firstly, getting there. Unfortunately public transport is presently not good with no reasonable step free options according to TfL. It sounds like work is underway to improve White Hart Lane, which will be excellent. This means the only reasonable way to get to this ground if you are using a wheelchair is via car or club transport. For me, it actually wasn’t too bad, as we realised the only option is to park 20 mins away and wheel yourself, so for once my pre match planning was right. I’m okay getting around and on the day my PA also wanted to keep warm so was happy to push :-). However, pavements are busy and bumpy so be aware. Basically this seems the only option unless you want to stay a while after the game, or suffer the absurd delays forced on disabled club transport by Spurs.

On arrival at the ground, it looks very impressive, although was surprised to find just one lift, and lots of steps outside to get to the away turnstiles. I thought “I wonder what happens if this lift breaks?” – Guess what? Apparently the lift broke down for a short period before the game, meaning some disabled away fans were touch and go to make KO. Anyway, in this area it’s really busy, and completely disorganised. Basically we ended up heading to the home area after the lift briefly by mistake, before having to find our own way through security. The security guards didn’t really know what was going on and fairly unhelpful.

However, once in the ground it’s great. The lifts up to the disabled area are well staffed and large. By the entrance there is a concourse with a bar area open to everyone which is over the main away concourse. This is well laid out and a really good touch. I hate disabled areas being closed off, but this gives a good mixed area with lowered tables, and easy access to RADAR key toilets. The bar was fairly busy, but took 5 mins to get served. Plenty of staff around here.

From this point the seating area is just through the main doors. Whilst the view is good, it is a little reminiscent of Arsenal’s Emirates with the tier above hanging over, so your view is obscured slightly. It’s not as bad as Arsenal, but you can’t see the top of the stadium for example. The other bugbear is the bank of TV’s pinned to the ceiling of the tier above just like Arsenal. You find your eyes being drawn to these. Again, not as bad as Arsenal, but combined with the slightly sterile atmosphere in the 1st half and it seemed like a ‘blue and white Emirates’.

Pies were not to be recommended I’m afraid, although coffee was okay. Enjoyed the atmosphere in away end until goals started. 

After the inevitable defeat, we headed out. After our lift operator (not sure why we needed one!) taking us on a detour to the top of the stadium, we soon got out. In reverse, it’s bad getting out of the area, but as said, we had parked some way from ground. However spare a thought for those who go on club organised disabled transport. They were stuck outside the ground (in the cold) for around 2 hours due to Spurs policy. We were back at home in Bournemouth by 8pm, they were still going around the M25!

All in all, great stadium, with some exceptional disabled facilities. However, let down by some odd organisation and potentially some poor transport issues that may stop disabled fans going. I shouldn’t underestimate the advances made in this stadium compared to some older grounds, but there’s still lots of work to do. It felt like opening day, so a little worrying they haven’t got on top of organisation.

Rob Trent Rob Trent

For this game I had an invite into one of the boxes at Spurs fantastic new stadium.

I drove to the game, having emailed the club and received a parking Space in the Dukes Academy. Although there were plenty of stewards around the ground, very few of them seemed to know where the car park was. In fact we were given opposing directions within 30 minutes! We eventually parked up and a very helpful steward made sure we were in a place where no-one could block the tail lift on my van.

The entrance for the game was on the other side to the stadium, but the pavements were flat and there were dropped kerbs.

We eventually arrived at the West Atrium, and once there we were really looked after. We took a lift to the second floor and were shown towards our box.

It was good to find that there was no step to get outside and watch the game, as this was something that other clubs have struggled with.

There was an accessible toilet (radar key entry) which had a sign saying “not all disabilities are visible”, which was good to see.

I know I like to carp on about it, but it really is good to see this progress being made, particularly as when I started watching football there were no facilities at all at some clubs.

A fantastic, accessible day!

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