Royal Bank of Scotland

Reviews (2)
Location:

36 St Andrew Square, Edinburgh EH2 2AD, UK

Ratings:
  • Staff Helpfulness
  • Ease of Access

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Features:
  • Accessible parking spaces
  • Accessible toilets
  • Changing Places
  • Help points
  • Lifts
  • Personal assistance
  • Step-free access

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Reviews (2)

User14 User14

I used the WelcomeByNeatebox App for this visit. I was greeted by Tanu a member of staff who knew my requirements and arranged a chair with the Teller, all the staff were friendly and helpful and both Jacqueline and Callum who had experience of the App with myself and others came and spoke to me. My banking was completed very successfully, this is my 5th visit to this Branch and I have switched my account to this Bank as a result of the Welcome App and the ensuing service given by staff. Thanks RBS

User14 User14

We have used the #Welcome by Neatebox for 3 visits. The App allows us to let staff know when we are arriving and our requirements. As a result we are met by a member of staff who introduce themselves and then help us access services such as a chair at the cash machine. As a result both my husband and I have changed our Bank from one who did not want to install Welcome to RBS and have had a good banking experience with them at this Branch. Access is on the level, there is disabled parking and friendly staff who are aware of our needs.

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